Kia Puhm is an entrepreneurial business leader with over 21 years of experience building innovative Customer Experience practices that accelerate business growth. Her passion for, and rich experience in this relatively new and evolving field make her a sought after Thought Leader and change expert.

She has extensive experience in building world-class SaaS business practices and processes within rapid-growth environments. She has pioneered the art of Customer Experience and expertly leads corporations through the journey to become truly customer-centric organizations – with astonishing results.

K!A CX’s proprietary methodology provides clients with a disciplined and sustainable approach to increasing customer value and long term loyalty.  Kia has a deep understanding of the key challenges faced in making the strategic transition to become a truly customer-focused company – and more importantly she knows the pitfalls to avoid.  Her company is a leader in making these transformations happen and offers tools guaranteed to dramatically increase revenue, ramp up retention and smoothly negotiate change as the practice evolves and scales with company growth.

Prior to building her own firm K!A CX, Ms Puhm held chief executive roles in customer success, services, account management and support at companies such as: Oracle, Eloqua, Day Software (Adobe), Intelex Technologies, and Blueprint Software Systems.

In 2005, while working with enterprise content management firm Day Software, Ms. Puhm was named one of Switzerland’s top 50 highest ranking women in business by Swiss publication Basler Zeitung.

She is also a former member of the Canadian National Swim Team, national record-holder in the women’s 200-metre backstroke and world top 10 ranked swimmer.

Kia holds a Bachelor of Applied Science in Computer Engineering from the University of Toronto.