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Jeff Ernst


Jeff Ernst is Co-founder and CEO of SlapFive, which has a SaaS engine and methodology to help B2B firms capture and unleash their customers' voice. Jeff's obsession with customer success began with his first job as a technical support specialst, and grew as he ran marketing and customer experience for several software companies where he led the transformation from on-premise to SaaS. He was Principal Analyst at Forrester Research, where he did extensive research into B2B buyer behavior and customer engagement. Today's session is packed with lessons he has learned in this research and while building Forrester's global customer voice program.

My Speakers Sessions

Monday, April 23

4:00pm EDT