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Monday, April 23 • 4:00pm - 4:45pm
How to Nail Handoffs Between Sales and Customer Success LIMITED

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Limited Capacity seats available

The handoff of a new customer between Sales and Customer Success is a critical moment in the customer lifecycle. But for many organizations, this transfer of customer knowledge is a disorganized mess, lacking clear requirements and fraught with tension or even downright distrust between the two teams involved. But it doesn’t need to be this way – and for the sake of your customers, it shouldn’t be this way.

In this session, Abby Hammer and Casey Altieri will share tips to clarify and strengthen your customer handoffs between Sales and Customer Success. While working with Customer Success teams of all types and sizes, Casey and Abby have seen a lot of tactics that work – and a lot of tactics that don’t. They will share their top tips for consistently successful handoffs and building trust between your Sales and CS teams.

avatar for Casey Altieri

Casey Altieri

Sales Executive, ChurnZero
Casey Altieri is the sales leader at ChurnZero. As its first sales professional, Casey helped build out sales processes and strategies for the organization, including the training and the continuing education of the sales team. While growing the sales team, Casey worked closely with... Read More →
avatar for Abby Hammer

Abby Hammer

VP: Product & Customer Success, ChurnZero
Abby Hammer is the Vice President of Products at ChurnZero and is responsible for product strategy and execution.  Abby also leads the Customer Success team who deliver customer implementations and work to drive adoption, engagement and expansion across the ChurnZero Customer Success... Read More →

Monday April 23, 2018 4:00pm - 4:45pm EDT
Charles River Ballroom