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Monday, April 23 • 4:00pm - 4:45pm
Success and Sales LIMITED

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Limited Capacity seats available

Should CS teams carry a quota or have sales-like compensation models that incentivize behavior to increase revenue in a CSM's managed portfolio?  What are the advantages and pitfalls of various models and should there be a "gold standard" that works to preserve traditional Success responsibilities? Is there a clear delineation between Customer Success and Sales motions in relation to revenue generation? What are the best practices for encouraging cross-functional collaboration between Success & Sales? Should you be tracking Customer Success Qualified Leads? These and many more on-topic questions will be discussed during this provocative session.

Speakers
avatar for Josh Weber

Josh Weber

Client Outcomes Mgr, Gainsight
Josh has been in Customer Success his entire career and currently works with some of Gainsight’s most strategic Enterprise customers on the East Coast. His primary charter is to provide customers with CS best practices and has a special affinity for the relationship between sales... Read More →


Monday April 23, 2018 4:00pm - 4:45pm EDT
Fiedler