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Monday, April 23 • 4:00pm - 4:45pm
You’re Tasked With Capturing Customer Voice: Now What? LIMITED

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Limited Capacity seats available

Your CSMs build trusted relationships with customers. So your Sales & Marketing teams come begging for customers willing to do case studies, give testimonials, and take reference calls. You want to help, but it’s a pain in the a%$ because your CSMs have too much on their plate, don’t know how to do this, and don’t want to burden their customers. In this group discussion, we’ll talk about how Customer Success teams can get started on the path to efficiently and effectively capturing Customer Voice that fuels new customer acquisition, expansion, and retention. You’ll learn what truly motivates customers to want to share their success stories, and what your peers are doing to become Customer Voice Rock Stars in their companies.

avatar for Jeff Ernst

Jeff Ernst

CEO, SlapFive
Jeff Ernst is Co-founder and CEO of SlapFive, which has a SaaS engine and methodology to help B2B firms capture and unleash their customers' voice. Jeff's obsession with customer success began with his first job as a technical support specialst, and grew as he ran marketing and customer... Read More →

Monday April 23, 2018 4:00pm - 4:45pm EDT
Eliot South