Customer SuccessCon East 2018

Your CSMs build trusted relationships with customers. So your Sales & Marketing teams come begging for customers willing to do case studies, give testimonials, and take reference calls. You want to help, but it’s a pain in the a%$ because your CSMs have too much on their plate, don’t know how to do this, and don’t want to burden their customers. In this group discussion, we’ll talk about how Customer Success teams can get started on the path to efficiently and effectively capturing Customer Voice that fuels new customer acquisition, expansion, and retention. You’ll learn what truly motivates customers to want to share their success stories, and what your peers are doing to become Customer Voice Rock Stars in their companies.