People: What are the component functions/parts of an optimized Customer Success group? On-boarding/ProServe? Support? Training? Sales Engineering? Customer Success Operations? Customer Intelligence? Advocacy management? Why should these and others be included in the Customer Success organization?
What are the key skills and knowledge required for an effective Customer Success group? What is the case for justifying your staffing requests?
Customer Success Technology: Currently, only about 25% of all Customer Success groups have a dedicated CSTech application installed. What are the rest of them doing about systems and technology to support their work?
The Customer Success Blueprint is the result of over 8 years of
research conducted by The Customer Success Association. Senior members of the worldwide Customer Success Community will be present to share their direct personal experiences in the Q&A period and afterward.
