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Monday, April 23
 

12:00pm EDT

Registration Check-In Foyer

1:00pm EDT

The Customer Success Blueprint: Strategy & Process Charles River Ballroom

2:00pm EDT

WOW Your Users: The Fundamentals of User Adoption Eliot NorthLIMITED Brainshark: Building a Customer Success Ops Team to Impact Retention and Growth Charles River Ballroom PrintForLess: Learn From Your Churn FiedlerLIMITED Scaling: It’s About Structure, Roles, Process and Technologies Eliot SouthLIMITED

3:00pm EDT

The Customer Success Blueprint: People & Technology Charles River Ballroom

4:00pm EDT

3 Tactics for Quickly Increasing Customer Adoption Eliot NorthLIMITED How to Nail Handoffs Between Sales and Customer Success Charles River BallroomLIMITED Success and Sales FiedlerLIMITED You’re Tasked With Capturing Customer Voice: Now What? Eliot SouthLIMITED

5:00pm EDT

Reception Foyer
 
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    • Charles River Ballroom
    Eliot North
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