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Monday, April 23
 

12:00pm EDT

Registration Check-In Foyer

1:00pm EDT

The Customer Success Blueprint: Strategy & Process Charles River Ballroom

2:00pm EDT

WOW Your Users: The Fundamentals of User AdoptionLIMITED Eliot North Brainshark: Building a Customer Success Ops Team to Impact Retention and Growth Charles River Ballroom PrintForLess: Learn From Your ChurnLIMITED Fiedler Scaling: It’s About Structure, Roles, Process and TechnologiesLIMITED Eliot South

3:00pm EDT

The Customer Success Blueprint: People & Technology Charles River Ballroom

4:00pm EDT

3 Tactics for Quickly Increasing Customer AdoptionLIMITED Eliot North How to Nail Handoffs Between Sales and Customer SuccessLIMITED Charles River Ballroom Success and SalesLIMITED Fiedler You’re Tasked With Capturing Customer Voice: Now What?LIMITED Eliot South

5:00pm EDT

Reception Foyer
 
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Monday, April 23
  • Best Practices
  • Case Studies
  • Plenary Session
    • Charles River Ballroom
    Eliot North
    Eliot South
    Fiedler
    Foyer